Privacy Policy, Nairobi Fresh Basket

At Nairobi Fresh Basket, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile app, or services.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, email address, phone number, delivery address, and payment details.

  • Order Information: Items purchased, order history, and delivery preferences.

  • Device Information: IP address, browser type, operating system, and browsing behavior on our website or app.

  • Communication Data: Feedback, queries, and messages you send to us.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders.

  • Improve our services, website, and app experience.

  • Communicate important updates, promotions, and offers.

  • Prevent fraudulent activity and ensure the security of our platform.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

  • Delivery partners: To ensure timely delivery of your orders.

  • Payment processors: To securely process payments.

  • Legal authorities: When required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site usage. You can manage or disable cookies via your browser settings.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications.

  • Request information about how we process your data.

To exercise these rights, please contact us at info@nairobifreshbasket.co.ke or use our customer service channels.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:
Email: info@nairobifreshbasket.co.ke
Phone: +254 797408872
Address: Nairobi Fresh Basket, Fine Breeze, Juja-Kiambu, Kenya