Terms and Conditions, Nairobi Fresh Basket

Welcome to Nairobi Fresh Basket. By accessing or using our website, mobile app, or services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Use of Our Services

  • You must be at least 18 years old to place orders or use our services.

  • You agree to provide accurate and complete information when registering, ordering, or communicating with us.

  • You are responsible for maintaining the confidentiality of your account credentials.

2. Products and Availability

  • Product availability may vary depending on stock levels and seasonal factors.

  • Prices, promotions, and product descriptions are subject to change without prior notice.

  • We strive to ensure accuracy but do not guarantee that all product details, pricing, or images are error-free.

3. Orders and Payment

  • All orders are subject to acceptance and availability.

  • Payment can be made via the payment methods listed on our website or app.

  • You authorize Nairobi Fresh Basket to charge your selected payment method for orders placed.

4. Delivery and Shipping

  • We deliver to locations within Nairobi and surrounding areas as specified on our platform.

  • Delivery times are estimates and may vary due to circumstances beyond our control.

  • You are responsible for providing accurate delivery information. Delivery may be rescheduled or canceled if incorrect details are provided.

5. Returns, Refunds, and Cancellations

  • Perishable goods (fruits, vegetables, and other fresh items) cannot be returned unless damaged or spoiled at the time of delivery.

  • Refunds for eligible returns will be processed via the original payment method within a reasonable period.

  • Orders can be canceled before processing. Once dispatched, cancellation may not be possible.

6. User Conduct

  • You agree not to misuse our services, interfere with operations, or upload harmful content.

  • You must comply with applicable laws when using our website, app, or services.

7. Intellectual Property

  • All content on our website, app, and marketing materials, including images, logos, and text, is owned by Nairobi Fresh Basket and protected by copyright.

  • You may not reproduce, distribute, or use our content without prior written permission.

8. Limitation of Liability

  • Nairobi Fresh Basket is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

  • We strive for accuracy and quality but do not guarantee that our services or website will be uninterrupted or error-free.

9. Privacy

  • Your personal information is handled according to our Privacy Policy, which you agree to by using our services.

10. Changes to Terms

  • We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Effective Date.”

  • Continued use of our services after updates constitutes acceptance of the new terms.

11. Contact Us

For questions or concerns about these Terms and Conditions:
Email: info@nairobifreshbasket.co.ke
Phone: +254 797408872
Address: Nairobi Fresh Basket, Fine Breeze Juja-Kiambu, Kenya